Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to The Rack. The terms “we”, “us” and “our” refer to The Rack.
The Rack operates this store and website, including all related information, content, features, tools, products and services (collectively, the “Services”) to provide you, the customer, with a curated online shopping experience. The Rack is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service (“Terms”), together with any policies referenced herein, describe your rights and responsibilities when you access or use our Services.
Please read these Terms carefully, as they include important information about your legal rights, limitations of liability, and warranty disclaimers.
By visiting, interacting with, or purchasing from our store, you agree to be bound by these Terms and our Privacy Policy [LINK]. If you do not agree, you may not access or use our Services.
SECTION 1 – ACCESS AND ACCOUNT
By using the Services, you confirm that you are at least the age of majority in your country, province, or state of residence, or that you have given consent for any minor dependents to use the Services under your supervision.
You may be required to provide accurate, current, and complete information, including your email address, billing, payment, and shipping details. You agree that all information you provide is truthful and up to date.
You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account. Accounts may not be transferred, sold, or shared.
SECTION 2 – PRODUCTS & SUPPLEMENTS
We make every effort to display accurate product information. However, product images, colours, packaging, or appearance may vary depending on your device or manufacturer updates.
All supplements and health-related products are sold “as is” and are intended for general fitness and nutritional support only. Information provided on this website is not intended to replace professional medical advice, diagnosis, or treatment.
We reserve the right to modify product descriptions, pricing, availability, or discontinue products at any time without notice.
SECTION 3 – ORDERS
By placing an order, you are making an offer to purchase products from The Rack. We reserve the right to accept or decline any order at our discretion.
Orders are only confirmed once payment has been successfully processed. Please review your order carefully before submitting, as cancellations may not be possible once an order is accepted.
All purchases are subject to our Returns & Refunds Policy [LINK].
You agree that purchases are for personal use only and not for resale or commercial distribution.
SECTION 4 – PRICING & BILLING
Prices are subject to change without notice. The price charged will be the price displayed at the time of checkout.
Prices do not include shipping fees, duties, or taxes unless explicitly stated. You agree to provide valid and authorised payment information and acknowledge responsibility for all charges incurred.
SECTION 5 – SHIPPING & DELIVERY
Delivery times are estimates only and not guaranteed. We are not responsible for delays caused by couriers, customs, or events beyond our control.
Risk of loss and ownership transfer to you once the order is handed to the courier.
SECTION 6 – RETURNS & FINAL SALE OF HEALTH PRODUCTS
Due to hygiene and safety regulations:
All health and supplement product sales are final.
Returns or exchanges are not accepted on supplements, protein powders, creatine, amino acids, or any ingestible products unless the item is damaged or incorrect upon delivery.
Please refer to our Returns Policy for full details.
SECTION 7 – INTELLECTUAL PROPERTY
All content on this website, including text, images, branding, logos, and design elements, is the property of The Rack or its licensors and is protected by applicable intellectual property laws.
You may not reproduce, distribute, or exploit any content without prior written permission.
SECTION 8 – THIRD-PARTY TOOLS & LINKS
We may provide access to third-party tools or links. These are provided “as is” and without warranties. We are not responsible for third-party content, services, or websites.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
The Rack is powered by Shopify. Shopify is not responsible for any aspect of sales between you and The Rack. You expressly release Shopify and its affiliates from all claims related to your purchases.
SECTION 10 – PRIVACY
Your personal information is handled in accordance with our Privacy Policy [LINK] and Shopify’s Privacy Policy. By using the Services, you consent to the collection and processing of your information as described.
SECTION 11 – FEEDBACK
Any feedback, reviews, or suggestions you submit may be used by The Rack for marketing or operational purposes without compensation. You confirm you have the rights to submit such content.
SECTION 12 – ERRORS & OMISSIONS
We reserve the right to correct any errors, inaccuracies, or omissions at any time, including after an order has been submitted.
SECTION 13 – PROHIBITED USE
You may not use the Services for unlawful purposes, to violate laws, infringe intellectual property rights, transmit malicious code, or engage in abusive or deceptive behaviour.
Violation of these Terms may result in immediate termination of access.
SECTION 14 – TERMINATION
We reserve the right to terminate your access to the Services at any time without notice. Obligations incurred prior to termination remain enforceable.
SECTION 15 – DISCLAIMER OF WARRANTIES
All products and Services are provided “as is” and “as available”, without warranties of any kind, express or implied.
SECTION 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, The Rack and Shopify shall not be liable for any indirect, incidental, or consequential damages arising from use of the Services or products purchased.
SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless The Rack, Shopify, and their affiliates from any claims arising from your breach of these Terms or misuse of the Services.
SECTION 18 – SEVERABILITY
If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect.
SECTION 19 – ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and The Rack and supersede any prior agreements.
SECTION 20 – GOVERNING LAW
These Terms shall be governed by and interpreted in accordance with the laws of South Africa.
SECTION 21 – CHANGES TO TERMS
We may update these Terms at any time. Continued use of the Services constitutes acceptance of any changes.
SECTION 22 – CONTACT INFORMATION
Trading Name: The Rack
Email: la.wascana@gmail.com