Refund policy

Returns & Refunds Policy

At The Rack, customer safety and product quality are our top priorities.

Health & Supplement Products

Please note that all health and supplement product sales are final.

Due to hygiene, safety, and quality control reasons, we are unable to accept returns or exchanges on any health-related products once they have been sold. This includes, but is not limited to:

  • Supplements

  • Protein powders

  • Creatine

  • Amino acids

  • Any ingestible or consumable products

This policy applies whether the product has been opened or remains sealed.

Damaged or Incorrect Items

If you receive a product that is:

  • Damaged during delivery, or

  • Incorrectly supplied

Please contact us within 48 hours of receiving your order with:

  • Your order number

  • Clear photos of the product and packaging

We will assess the issue and, where applicable, arrange a replacement or resolution.

Contact Us

If you have any questions regarding this policy or your order, please get in touch with us before making a purchase. Our team is happy to assist.

Policy Acknowledgement

By completing a purchase on The Rack, you acknowledge and accept this returns policy.