Shipping policy

Shipping Policy

At The Rack, we aim to ensure a smooth and reliable delivery experience for our customers. Please review our shipping details below before placing an order.

Operating Hours & Contact Details

Operating Hours:
Monday to Friday, 9:00am – 4:00pm

For any delivery-related queries, please contact us at:
📧 lauren@therack.co.za

Delivery Areas

We currently offer local delivery only within the following areas:

• Pearl Valley Estate

• Val de Vie Estate

Unfortunately, we do not deliver outside of these areas at this time.

Shipping Fees

• Free delivery on all orders over R500

• Orders below R500 will incur a R30 delivery fee.

Delivery times are estimates and may vary depending on order volume and availability. Orders are processed during our operating hours.

We will contact you if there are any delays or issues with your delivery.

Additional Information

• Please ensure that your delivery address is accurate and within our delivery zones.

• Orders placed outside of operating hours will be processed on the next business day.

If you have any questions about shipping or delivery, please don’t hesitate to contact us at lauren@therack.co.za.